My aim is to provide the best service possible. While I always strive to achieve this, there will be times when the client is unhappy with the service.
I aim to handle complaints quickly in an effective, fair and honest way.”
All complaints are addressed confidential and a response should be made within 5 working days. This is regardless of how the complaint or expression of dissatisfaction is made.
Stage 1. If unhappy with your hair I will do my best to resolve this first before stage 2.
Stage 2. If still unhappy I will offer a voucher or refund this can be discussed.